1. General Information

Q: What types of hair products do you offer?
A: We offer a variety of hair products including raw hair bundles, closures, frontals, and a range of hair care products.

Q: What is raw hair?
A: Raw hair refers to hair that has not been processed or altered in any way. It is sourced directly from the donor and retains its natural texture and strength.

2. Hair Bundles

Q: What lengths of hair bundles are available?
A: Our hair bundles come in various lengths ranging from 12 inches to 30 inches, allowing you to choose the perfect length for your desired style.

Q: How many bundles do I need for a full head?
A: For a full head, we recommend using 2-3 bundles for lengths up to 16 inches, and 3-4 bundles for lengths 18 inches and longer.

Q: Can I colour or bleach the hair bundles?
A: Yes, our raw hair bundles can be coloured or bleached. However, we recommend consulting a professional stylist to maintain the hair's quality and integrity.

3. Closures and Frontals

Q: What is the difference between a closure and a frontal?
A: A closure is a small hairpiece (e.g. 5x5 inches) used to close off a hair install, whereas a frontal is larger (13x4, 13x6 inches) and spans the entire front hairline, offering more versatility for styling. For the mini frontal look use our larger closure sizes (6x6, 7x7).

Q: How long do closures and frontals last?
A: With proper care, closures and frontals can last from 6 months to a year. Regular maintenance and gentle handling will extend their lifespan.

Q: Can I part my hair in different ways with a closure or frontal?
A: Yes, frontals allow for versatile parting options across the entire hairline, while closures typically offer a fixed parting area.

4. Hair Care and Maintenance

Q: How should I care for my raw hair bundles?
A: To maintain the quality of your raw hair bundles, wash them with sulfate-free shampoo and conditioner, avoid excessive heat styling or use heat protection when styling, and use a wide-tooth comb to detangle gently.

Q: Can I use regular hair products on raw hair?
A: While you can use regular hair products, we recommend using products specifically designed for raw or virgin hair to maintain its natural texture and shine.

Q: How often should I wash my hair extensions?
A: Wash your hair extensions every 1-2 weeks, depending on how often you wear them and the amount of product buildup.

5. Order and Shipping

Q: How long will it take to receive my order?
A: Standard shipping typically takes 5-7 business days. Pre-orders typically take 7-10 days.

Q: Do you ship internationally?
A: Yes, we offer international shipping. Delivery times and costs will vary based on the destination.

Q: What is your return policy?
A: We do not offer returns, but we do offer hair exchanges to ensure you receive the best quality product. If you encounter any issues with your purchase, please contact our customer service team for assistance.

6. Custom Orders and Consultations

Q: Do you offer custom orders?
A: Yes, we offer custom orders for specific hair textures, lengths, and colours. Please contact our customer service team to discuss your custom order requirements.

Q: Can I get a consultation before purchasing?
A: Absolutely! We offer free consultations to help you choose the best products for your needs. Contact us to schedule your consultation.

7. Contact Us

Q: How can I contact customer service?
A: You can reach our customer service team via email at info@hairful.co. Our hours of operation are Monday to Friday (9 AM to 5 PM) & Saturday (9 AM to 1 PM). We aim to respond to you email asap but please allow 24 – 48 hours to hear back from us.