Shipping policy

Shipping and Delivery

Shipping Policy
We offer standard and expedited shipping options. Shipping times are estimates and are not guaranteed. Delays may occur due to unforeseen circumstances.

International Shipping
We ship internationally. International customers are responsible for any customs duties, taxes, or fees.

Shipping Charges
Shipping charges are calculated at checkout based on the shipping method and destination.

 

Exchanges

Exchange Policy
We do not offer returns on our Raw or Virgin Bundles, closures and frontals but do offer exchanges to ensure you receive the best quality product. Exchanges are accepted within 14 days of delivery. The Hair must be unused and in its original packaging. Please contact customer service to initiate an exchange.

Exchange Process
To initiate an exchange, please contact our customer service team at [email@example.com] with your order number and reason for the exchange. You will be responsible for return shipping costs unless the exchange is due to a defect or error on our part.

 

FAQ

Q: How long will it take to receive my order?
A: Standard shipping typically takes 5-7 business days. Pre-orders typically take 7-10 days.

Q: Do you ship internationally?
A: Yes, we offer international shipping. Delivery times and costs will vary based on the destination.

Q: What is your return policy?
A: We do not offer returns, but we do offer hair exchanges to ensure you receive the best quality product. If you encounter any issues with your purchase, please contact our customer service team for assistance.