Refund policy

At Hairful LTD, we are committed to providing the highest quality raw hair bundles, closures, frontals, and hair products. We understand that circumstances may arise where you may need to request an exchange or a refund. Please review our policy carefully to understand our practices regarding exchanges and refunds.

1. General Policy Overview

1.1. Hair Extensions (Bundles, Closures, and Frontals)
We offer exchanges only for hair extensions. No refunds will be issued for hair extensions.

1.2. Hair Products (Oils, Shampoo, etc.)
We offer refunds or exchanges for hair products under certain conditions as described below.

2. Hair Extensions Exchange Policy

2.1. Eligibility for Exchange
To be eligible for an exchange, your hair extension item must be unused, in the same condition that you received it, and in its original packaging. Exchanges for hair extensions must be initiated within 14 days of delivery.

2.2. Initiating an Exchange
To initiate an exchange, please contact our customer service team at [email@example.com] with your order number and reason for the exchange.

2.3. Exchange Approval
Once your exchange request for hair extensions is received and inspected, we will notify you of the approval or rejection of your exchange. If approved, instructions for returning the product will be provided.

2.4. Shipping Costs for Exchanges
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive an exchange due to our error (e.g., wrong or defective item), we will cover the return shipping costs.

2.5. Processing Exchanges
Once your returned hair extension item is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your exchange will be processed, and the replacement product will be shipped to you within a certain number of days.

3. Hair Products Refund and Exchange Policy

3.1. Eligibility for Refund or Exchange
To be eligible for a refund or exchange, your hair product must be unused, in the same condition that you received it, and in its original packaging. Refunds or exchanges for hair products must be initiated within 14 days of delivery.

3.2. Initiating a Refund or Exchange
To initiate a refund or exchange, please contact our customer service team at [email@example.com] with your order number and reason for the refund or exchange.

3.3. Refund Approval
Once your refund request for hair products is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

3.4. Exchange Approval
Once your exchange request for hair products is received and inspected, we will notify you of the approval or rejection of your exchange. If approved, instructions for returning the product will be provided.

3.5. Shipping Costs for Refunds or Exchanges
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund or exchange due to our error (e.g., wrong or defective item), we will cover the return shipping costs.

3.6. Processing Refunds or Exchanges
Once your returned hair product is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will be applied to your original method of payment, or your exchange will be processed, and the replacement product will be shipped to you within a certain number of days.

4. Defective or Damaged Products

4.1. Reporting Defects or Damage
If you receive a defective or damaged product, please contact us immediately at [email@example.com] with details of the product and the defect. You must contact us within 7 days of receiving the product.

4.2. Inspection and Resolution
Upon receiving your complaint, we will instruct you on how to return the defective or damaged product for inspection. If the product is deemed defective or damaged, we will send you a replacement at no additional cost or process a refund if preferred.

5. Non-Exchangeable Items

5.1. Customized Products
Customized or special order products cannot be exchanged or refunded.

5.2. Used or Altered Products
Any product that has been used, altered, or not in its original condition will not be eligible for an exchange or refund.

6. Contact Information

For questions related to exchanges or refunds, please contact us at:

Email: [email@example.com]

7. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page. Your continued use of our Website or purchase of Products after such changes constitutes your acceptance of the new Refund Policy.