1. Products

1.1. Product Descriptions
We strive to provide accurate descriptions of our Products. However, we do not warrant that the descriptions are complete, current, or error-free.

1.2. Product Variations
As our Products are made from natural raw hair, slight variations in color, texture, and quality may occur. Such variations are natural and not considered defects.

2. Orders and Payments

2.1. Order Acceptance
Your receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to accept or decline your order for any reason.

2.2. Payment Methods
We accept various payment methods including credit cards, debit cards, and PayPal. All payments must be received in full before shipping.

2.3. Pricing
All prices are listed in Great British Pounds and are subject to change without notice. Prices do not include applicable taxes or shipping charges.

3. Shipping and Delivery

3.1. Shipping Policy
We offer standard and expedited shipping options. Shipping times are estimates and are not guaranteed. Delays may occur due to unforeseen circumstances.

3.2. International Shipping
We ship internationally. International customers are responsible for any customs duties, taxes, or fees.

3.3. Shipping Charges
Shipping charges are calculated at checkout based on the shipping method and destination.

4. Exchanges

4.1. Exchange Policy
We do not offer returns on our Raw or Virgin Bundles, closures and frontals but do offer exchanges to ensure you receive the best quality product. Exchanges are accepted within 14 days of delivery. The Hair must be unused and in its original packaging. Please contact customer service to initiate an exchange.

4.2. Exchange Process
To initiate an exchange, please contact our customer service team at info@hairful.co with your order number and reason for the exchange. You will be responsible for return shipping costs unless the exchange is due to a defect or error on our part.

5. Use of Website

5.1. License
We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our Website for personal, non-commercial use.

5.2. Prohibited Activities
You agree not to use the Website for any unlawful purpose or any activity that could harm the Website, its users, or the Company.

6. Intellectual Property

All content on the Website, including text, graphics, logos, and images, is the property of the Company or its content suppliers and is protected by intellectual property laws. Unauthorized use of any content is strictly prohibited.

7. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Website or purchase of Products.

8. Governing Law

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom

9. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website or purchase of Products after such changes constitutes your acceptance of the new Terms.

10. Contact Information

For any questions or concerns regarding these Terms, please contact us at:

Email: info@hairful.co

Refund Policy

1. Introduction

At Hairful LTD, we are committed to providing the highest quality raw hair bundles, closures, frontals, and hair products. We understand that circumstances may arise where you may need to request an exchange or a refund. Please review our policy carefully to understand our practices regarding exchanges and refunds.

2. General Policy Overview

2.1. Hair Extensions (Bundles, Closures, and Frontals)
We offer exchanges only for hair extensions. No refunds will be issued for hair extensions.

2.2. Hair Products (Oils, Shampoo, etc.)
We offer refunds or exchanges for hair products under certain conditions as described below.

3. Hair Extensions Exchange Policy

3.1. Eligibility for Exchange
To be eligible for an exchange, your hair extension item must be unused, in the same condition that you received it, and in its original packaging. Exchanges for hair extensions must be initiated within 14 days of delivery.

3.2. Initiating an Exchange
To initiate an exchange, please contact our customer service team at info@hairful.co with your order number and reason for the exchange.

3.3. Exchange Approval
Once your exchange request for hair extensions is received and inspected, we will notify you of the approval or rejection of your exchange. If approved, instructions for returning the product will be provided.

3.4. Shipping Costs for Exchanges
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive an exchange due to our error (e.g., wrong or defective item), we will cover the return shipping costs.

3.5. Processing Exchanges
Once your returned hair extension item is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your exchange will be processed, and the replacement product will be shipped to you within a certain number of days.

4. Hair Products Refund and Exchange Policy

4.1. Eligibility for Refund or Exchange
To be eligible for a refund or exchange, your hair product must be unused, in the same condition that you received it, and in its original packaging. Refunds or exchanges for hair products must be initiated within 14 days of delivery.

4.2. Initiating a Refund or Exchange
To initiate a refund or exchange, please contact our customer service team at info@hairful.co with your order number and reason for the refund or exchange.

4.3. Refund Approval
Once your refund request for hair products is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

4.4. Exchange Approval
Once your exchange request for hair products is received and inspected, we will notify you of the approval or rejection of your exchange. If approved, instructions for returning the product will be provided.

4.5. Shipping Costs for Refunds or Exchanges
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund or exchange due to our error (e.g., wrong or defective item), we will cover the return shipping costs.

4.6. Processing Refunds or Exchanges
Once your returned hair product is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will be applied to your original method of payment, or your exchange will be processed, and the replacement product will be shipped to you within a certain number of days.

5. Defective or Damaged Products

5.1. Reporting Defects or Damage
If you receive a defective or damaged product, please contact us immediately at info@hairful.co with details of the product and the defect. You must contact us within 7 days of receiving the product.

5.2. Inspection and Resolution
Upon receiving your complaint, we will instruct you on how to return the defective or damaged product for inspection. If the product is deemed defective or damaged, we will send you a replacement at no additional cost or process a refund if preferred.

6. Non-Exchangeable Items

6.1. Customized Products
Customized or special order products cannot be exchanged or refunded.

6.2. Used or Altered Products
Any product that has been used, altered, or not in its original condition will not be eligible for an exchange or refund.

7. Contact Information

For questions related to exchanges or refunds, please contact us at:

Email: info@hairful.co

8. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page. Your continued use of our Website or purchase of Products after such changes constitutes your acceptance of the new Refund Policy.